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| About The Company This company is a global leader in advanced semiconductor manufacturing, specializing in producing cutting-edge chips used across a wide range of industries, from consumer electronics to automotive and telecommunications. Known for its pioneering technology, the company is at the forefront of producing high-performance processors, with its advanced fabrication processes enabling the creation of smaller, faster, and more efficient chips. With a customer base that includes some of the biggest names in tech, it plays a critical role in powering innovations such as artificial intelligence, 5G, and next-generation computing. Key Areas of Responsibility - Define and update security policy and guideline - Security solution design and implementation - Introduce and adopt new solution, skill and tool for application security enhancement - Collaborate with IT for application security implementation and problem solving Qualifications - Strong security domain know-how (> 5 years) - Capability to define security policy and guidelines - Capability to conduct security solution design and architecture - Good communication capability to engage with development team in the defined policy/guidelines |
Job Features
| Job Category | Mechanical Engineering |
| Seniority | Staff IC / Senior Staff IC / Architect |
| Base Salary | $180,000 - $200,000 |
| Recruiter | mingjia.zhu@ocbridge.ai |
| About The Company This company is a global leader in advanced semiconductor manufacturing, specializing in producing cutting-edge chips used across a wide range of industries, from consumer electronics to automotive and telecommunications. Known for its pioneering technology, the company is at the forefront of producing high-performance processors, with its advanced fabrication processes enabling the creation of smaller, faster, and more efficient chips. With a customer base that includes some of the biggest names in tech, it plays a critical role in powering innovations such as artificial intelligence, 5G, and next-generation computing. Responsibilities - Design and implement AI-driven security solutions, focusing on data protection - Implement AI solutions for security. - Design and enforce security rules and policies. - Ensure data protection and compliance with data privacy regulations. - Detect and respond to security breaches. - Stay current with the latest advancements in AI and technologies. - Communicate complex technical concepts to non-technical stakeholders. Qualification - Strong understanding of data privacy regulations and compliance requirements. - Extensive experience in security, with a focus on monitoring, digital investigations, and AI-driven threat detection.•Broad knowledge and experience in security solutions. - Proven hands-on experience with AI. - Openness to continually adopting new technologies. - Excellent problem-solving skills and analytical thinking. - Ability to work independently and as part of a team. - Strong communication skills. |
Job Features
| Job Category | AI Engineering |
| Seniority | Staff IC / Senior Staff IC / Architect |
| Base Salary | $180,000 - $200,000 |
| Recruiter | mingjia.zhu@ocbridge.ai |
| About The Company This company is a global leader in advanced semiconductor manufacturing, specializing in producing cutting-edge chips used across a wide range of industries, from consumer electronics to automotive and telecommunications. Known for its pioneering technology, the company is at the forefront of producing high-performance processors, with its advanced fabrication processes enabling the creation of smaller, faster, and more efficient chips. With a customer base that includes some of the biggest names in tech, it plays a critical role in powering innovations such as artificial intelligence, 5G, and next-generation computing. Responsibilities - Digital Transformation and Solution Optimization: Identify and capitalize on opportunities for digital transformation in CPO business processes, such as capacity planning, business forecasting, and operational optimization. Frame and solve a broad spectrum of problems, such as demand-supply matching, scheduling, and operational efficiency, using advanced optimization algorithms. - Research and Strategy Development: Lead in researching, developingstrategies, and creating roadmaps that incorporate new AI/ML, businessintelligence, and intelligent automation technologies. Foster collaborations with universities and industry partners to advance the AI4BI agenda, while also spearheading the creation of patent applications and contributing to technical publications, thereby enhancing TSMC’s reputation in AI/ML innovation. - Leadership and Collaboration: Lead the AI/ML team and collaborate withcross-functional teams to drive or co-drive the initial ideation, development,and deployment of innovative solutions. Mentor and guide a team of AI/ML scientists and data engineers, fostering a collaborative and high-performance culture. - Project and Stakeholder Management: Interact and engage withIT/business stakeholders, user executives, technical leads, and partners to manage project scope, priorities, deliverables, risks/issues, and timelines.Effectively communicate to ensure alignment and success, ultimately delivering successful implementations of AI application Experience Requirements - Practical Experience: Demonstrated experience in developing and deploying large-scale optimization solutions is essential. - Technical Expertise: Proficiency in optimization techniques, including but not limited to graphs, linear programming, mixed-integer programming, non-linear optimization, and convex optimization. - Application Knowledge: Extensive experience in optimization applications such as supply chain management and process optimization. - Preferred Work Experience: 10 years |
Job Features
| Job Category | AI Research |
| Seniority | Staff IC / Senior Staff IC / Architect |
| Base Salary | $180,000 - $200,000 |
| Recruiter | mingjia.zhu@ocbridge.ai |
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. What you bring to the table: - Acquire data from primary or secondary data sources and maintain databases/data systems - Filter and “clean” data by reviewing computer reports, printouts, and performance indicators to locate and correct code problems - Perform data validation and consistency checks - Develop and implement databases, data collection systems, data analytics, and other strategies that optimize statistical efficiency and quality - Interpret data, analyze results using statistical techniques and provide ongoing reports - Identify, analyze, and interpret trends or patterns in complex data sets - Work with management to prioritize business and information needs - Locate and define new process improvement opportunities - Able to assess the cost of data solutions and provide cost effective recommendations Qualifications & Requirements - Bachelor's degree in computer science or related field preferred - 1-3 years of experience in data processing and analyzing - Strong written and verbal communication skills - Expertise in MongoDB, Node.JS, or Python in data processing. - Proven analytic skills, including mining, evaluation, analysis, and visualization - Technical writing experience in relevant areas, including queries, reports, and presentations - Skills in predictive modeling a plus |
Job Features
| Job Category | Backend |
| Seniority | Junior / Mid IC |
| Base Salary | $80,000 - $120,000 |
| Recruiter | levana.lyu@ocbridge.ai |
| About The Company This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it's a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors. Team Introduction The Head of Information Technology (AMS) will lead the Americas IT organization in driving regional IT strategy, digital transformation & building out the reliable and robust IT infrastructure. You’ll be responsible for all areas of the IT organization including IT service desk, service delivery management, service operations, network and other critical IT related functions. This is a leadership role that will require extensive team management experience as well as experience in building reliable, scalable and secure systems to support our rapid business growth. Responsibilities - Responsible for building out the robust regional IT infrastructure and promote a high performing service delivery culture providing excellent IT support and service solutions based on the clear understanding of our global IT strategy. - Implement long term IT management strategy to ensure alignment with the regional IT development and sustainment goals; responsible for day to day IT management across system, network, desktop service, audio and video, information security, office construction, etc. - Develop scalable roadmaps for the company's major IT projects and lead its execution to provide reliable systems, effective services and solutions that will meet with the business needs - Build strong relationship with internal and external stakeholders and ensure the IT teams will be able to deliver required support and solutions across the company Minimum Qualifications - Bachelor's degree in Computer Science or a kurelated field preferred - 5+ years of experience in team management and IT infrastructure or IT service-related fields; work experience in the Internet/technology industry preferred - Experience in project management and IT process optimization - Ability to formulate and implement IT strategy, familiar with IT industry's best practices - Strong Communication skills and proficient in data analytics |
Job Features
| Job Category | IT |
| Seniority | Manager / Senior Manager |
| Base Salary | $156,000 - $219,000 |
| Recruiter | nina.li@ocbridge.ai |
| About The Company This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it's a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors. Team Introduction We are building the central and unified authorization service. The services we build and support include - Authorization Product, which provides the customer-facing interface that's used by all employees daily. - Authorization Backend, which provides the unified and central authorization capability We have an unique opportunity to drive Least Privilege Access Control and make it the most secure cloud in the industry. Experience with security is a plus, but not required for our positions, and we welcome any engineer with security mindset and passionate about building secure and scalable infra to talk to us! We have four major initiatives in our team: - Build the most secure, reliable and scalable infra that enables high-quality service. - Enforce fine-grained access control to secure all Bytedance resources and assets. - Provide intuitive, efficient and transparent access experience to our users. - Govern the permissions with automation and tools that enforce the least-privileged access control. Responsibilities - Grow and manage the authorization engineering US team - Set the product vision and strategy with product and business teams, and oversee the engineering roadmap. - Effectively scale the engineering team by attracting and mentoring extraordinary people at various experience levels to grow a high performing and diverse team. - Serve as a technical expert for requirements, design and implementation of company-wide authorization products and tools - Serve as a technical expert for requirements, design and implementation of authorization products and tools - Partner with Product, Operation team, Security/Legal/Compliance and other Bytedance Engineering teams to drive the company-wide authorization area Minimum Qualifications - Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or other relevant majors. - 5 years of industry experience in a highly distributed environment, and experienced in the design and implementation of large scale backend systems - 3 years of engineering leadership experience - Experienced in driving collaboration across various functional teams on delivering shared goals. - Creative problem-solving skills and excellent troubleshooting and debugging skills |
Job Features
| Job Category | Backend |
| Seniority | Manager / Senior Manager |
| Base Salary | $200,000 - $400,000 |
| Recruiter | loonat@ocbridge.ai |
| About The Company This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it's a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors. Team Introduction Our team is a platform team that develops state-of-art ad technologies, including ranking, retrieval, targeting, bidding, auction, etc. Our team's mission is to optimize organic and paid traffic together to deliver better ROI for advertisers, deliver native ads with better user experience in the open-loop industry. You will be part of a team that's optimizing ads format and ranking strategies, and you will be responsible for bringing a better return on investment for advertisers. What You'll Do - Improve the effectiveness of spark ads delivery in all ads ranking systems, improve user experience and ROI. - Develop open-loop bidding products by joint optimization of recommendation traffic and ads traffic. - Iterate bidding strategy to reach the ROI and CPA goal. - Improve anchor model efficiency, including privacy preserving environments. - Improve user experience, maximize the delivery effect with minimal experience loss. Minimum Qualifications - BS/MS degree in Computer Science, Computer Engineering, or a related technical discipline with 5+ years industry experience and 2+ year model optimization experience. - Solid programming skills, proficient in C/C++ and Python. Familiar with basic data structure and algorithms. Familiar with Linux development environment. - Good analytical thinking capability. Have essential knowledge and skills in statistics. - Good theoretical grounding in deep learning concepts and techniques. - Familiar with architecture and implementation of at least one mainstream machine learning programming framework (TensorFlow/Pytorch/MXNet), familiar with its architecture and implementation mechanism. Preferred Qualifications - Good understanding in one of the following domains: ads bidding & auction, ads quality control, and online advertising systems (familiar with one or more of these terms: CPC/CPM, CTR/CVR, Ranking /Targeting, Conversion/Budget, Campaign/Creative, Demand/Inventory, DSP/RTB). - Experience in resource management and task scheduling with large scale distributed software (such as Spark and TensorFlow). |
Job Features
| Job Category | AI Research |
| Seniority | Senior IC / tech Lead |
| Base Salary | $180,000 - $280,000 |
| Recruiter | bo.zhu@ocbridge.ai |
| About The Company A global leader in sustainable technology, this company specializes in electric vehicles, batteries, and clean energy solutions. With a strong commitment to innovation, it develops cutting-edge products ranging from electric cars and buses to energy storage systems and solar power solutions. Through its diverse portfolio, the company is driving the transition to a greener, more sustainable future across the transportation and energy sectors. Job Description Collaborate with customer engineering and internal cross-functional team members to design, build, and test component or final product. - Investigate and develop mechanical design concepts to achieve product performance requirements. - Define, build, and characterize physical prototypes on assigned mechanical packages/components. - Perform tolerance analysis on parts designs to ensure requirements for assembly, functionality, and cosmetics can be met. - Create design documentation including specifications and drawings required for manufacturing assigned part/assemblies. - Conduct mechanical performance evaluation on components, subsystems, and full assemblies as well as perform thorough analysis of results. - Work directly with NPI and manufacturing to optimize part and assembly design for manufacturability, cost, and quality. - Clearly communicate results through informal peer reviews as well as presenting at formal design reviews. - Work closely with manufacturing to define, specify, and validate test equipment / processes related to assigned part and/or assembly designs. - Support prototype and production part and assembly builds, both remotely and onsite at factory. - Collaborate with customer and internal team, to develop and validate new manufacturing or assembly procedures to meet product performance requirements. - Troubleshoot mechanical failures and recommend design changes to prevent future occurrences. Requirement - Bachelor of Science degree in Mechanical Engineering or related Engineering field required. - Knowledge of mechanical design structures for consumer electronics. (Display, Acoustic, Antenna, EE, HWTE, RF) - Supporting new product launches, 3+ years of product design experience is a plus. - Experience in product or process development/bring up and qualification. - Experience with automation, assembly processes, secondary operations such as CNC, polishing, laser etching &welding, PVD, blasting, glue dispensing. - Proficient skill with 2D & 3D CAD modelling; Experience with Creo/NX/Solidworks/Unigraphics desirable. - Simulation (FEA) school/work experience. - Part/Module-level design to Top Assembly Design experience - Knowledge of GD&T and engineering drawing interpretation, Designs of Experiments (DOE), statistical process control methods and theory (SPC, CPK) - Strong writing and oral communication skills with both English and Chinese languages - International travel, up to 25% |
Job Features
| Job Category | Mechanical Engineering |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $110,000 - $160,000 |
| Recruiter | bo.zhu@ocbridge.ai |
San Jose, US-United States, Seattle, US-United States
Posted 1 week ago
| About The Company This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it's a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors. Team Introduction The AML Machine Learning Systems team provides E2E machine learning experience and machine learning resources for the company. The team builds heterogeneous ML training and inference systems based on GPU and AI chips and advances the state-of-the-art of ML systems technology to accelerate models such as stable diffusion and LLM. The team is also responsible for research and development of hardware acceleration technologies for AI and cloud computing, via technologies such as distributed systems, HPC, and RDMA networking. The team is reinventing the ML infra for large scale language models. We have published papers at top tier conferences such as SIGCOMM, NSDI, EuroSys, OSDI, SOSP, MLSys, NeurIPS, etc. Responsibilities - Participating in online architecture design and optimization centered around deep model inference tasks, achieving high concurrency and throughput in large-scale online systems. - Participating in the establishment of a comprehensive system covering stability, disaster recovery, R&D efficiency, and cost, enhancing overall system stability. - Participating in the design and implementation of end-to-end online pipeline systems with multiple models, plugins, and storage-computation components, enabling agile, flexible, and observable continuous delivery. - Collaborating closely with the MLE for optimization of algorithms and systems. - Being proactive, optimistic, highly responsible, and demonstrating meticulous work ethic, as well as possessing strong team communication and collaboration skills. Minimum Qualifications - Experience in backend or infrastructure engineering, focusing on scalable APIs, distributed systems, or real-time data pipelines. - Hands-on experience building reusable infrastructure for multi-channel applications. - Strong expertise in high-performance computing, microservices, and cloud-native architectures. - Familiarity with leveraging LLMs, NLP, and common machine learning techniques for customer engagement and personalization. - Strong problem-solving mindset, with experience driving technical execution in cross-functional teams. Minimum Qualifications - Excellent coding skills, strong understanding of data structures, and fundamental knowledge of algorithms. Proficiency in programming languages such as C/C++, Java, Go, Python, etc. - Familiarity with deep learning models and its applications, such as ResNet, BERT, etc. - Rich experience in online architecture, with the ability to troubleshoot independently. - Strong sense of responsibility, good learning ability, communication skills, and self-motivation. Preferred Qualifications - Experience in the architecture of recommendation/advertising/search online and offline systems. - Understanding of GPU hardware architecture, familiarity with GPU software stack (CUDA, cuDNN), and experience in GPU performance analysis. |
Job Features
| Job Category | AI Engineering |
| Seniority | Junior / Mid IC |
| Base Salary | $120,000 - $310,000 |
| Recruiter | loonat@ocbridge.ai |
| About The Company This innovative e-commerce platform revolutionizes online shopping by blending social interaction with the buying experience. Launched in 2015, it allows users to connect with friends and other shoppers to secure bulk discounts on a wide array of products, ranging from everyday essentials to electronics. With a focus on value and affordability, it has rapidly gained traction among budget-conscious consumers, reshaping the landscape of online retail in its region. Responsibilities - Develop partnerships with merchandise partners, manufacturers, and brands. Focus on categories selections to increase overall value, in alignment with business and customer needs. - Assist merchandise partners in establishing themselves on the platform and their growth. Guide merchandise partners in developing comprehensive plans including market positioning, product planning, brand marketing, and operational strategies. - Propose innovative ideas based on the current status of the categories, as well as create and implement projects through resource integration and merchant guidance. - Conduct industry analysis reports, explore potential customer needs through data analysis, and adjust strategies accordingly based on market trends. Required skills / Minimum Qualifications - 8+ years of operational experience, including but not limited to experience in brand management or platform operations. - Extensive connections and relationships with local seller and vendor networks is a plus. - Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions. - Possesses market exploration and marketing innovation capabilities, capable of guiding overall merchant marketing plans. - Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes. - Ability to work under pressure and manage logistics during high-demand periods. |
Job Features
| Job Category | Business Development |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $100,000 - $160,000 |
| Recruiter | arias@ocbridge.ai |
| About The Company This innovative e-commerce platform revolutionizes online shopping by blending social interaction with the buying experience. Launched in 2015, it allows users to connect with friends and other shoppers to secure bulk discounts on a wide array of products, ranging from everyday essentials to electronics. With a focus on value and affordability, it has rapidly gained traction among budget-conscious consumers, reshaping the landscape of online retail in its region. Responsibilities - Develop partnerships with merchandise partners, manufacturers, and brands. Focus on categories selections to increase overall value, in alignment with business and customer needs. - Assist merchandise partners in establishing themselves on the platform and their growth. Guide merchandise partners in developing comprehensive plans including market positioning, product planning, brand marketing, and operational strategies. - Propose innovative ideas based on the current status of the categories, as well as create and implement projects through resource integration and merchant guidance. - Conduct industry analysis reports, explore potential customer needs through data analysis, and adjust strategies accordingly based on market trends. Required skills / Minimum Qualifications - 8+ years of operational experience, including but not limited to experience in brand management or platform operations. - Extensive connections and relationships with local seller and vendor networks is a plus. - Strong data analysis skills, able to analyze industry trends and project management through data, and summarize conclusions. - Possesses market exploration and marketing innovation capabilities, capable of guiding overall merchant marketing plans. - Excellent problem-solving skills, self-motivation, ability to think strategically and adapt quickly to changes. - Ability to work under pressure and manage logistics during high-demand periods. |
Job Features
| Job Category | Business Development |
| Seniority | Senior IC / Tech Lead |
| Base Salary | $100,000 - $160,000 |
| Recruiter | audrey.liu@ocbridge.ai |
| About The Company A global leader in supply chain and logistics solutions, offering end-to-end services that help businesses streamline their operations. From sourcing and warehousing to transportation and distribution, we provide customized solutions that drive efficiency and ensure seamless connectivity across the globe. With a focus on innovation and technology, we help our clients navigate complex supply chain challenges and achieve their business goals. Position Description Strategic Leadership: - Develop and implement short- and long-term strategies aligned with company goals. - Identify and execute improvements in freight routing, load consolidation, and transportation models to support cost reduction and service excellence. Operational Excellence: - Define and manage KPIs to measure operational performance across freight modes. - Oversee daily operations, including order management, shipment tracking, and exception handling. - Ensure compliance with internal processes and external regulatory standards. - Lead initiatives to implement or optimize CargoWise and other transportation management systems (TMS). - Monitor industry trends and recommend improvements aligned with emerging best practices. Customer Satisfaction: - Partner closely with the commercial and customer service teams to understand client requirements and enhance service levels. - Ensure accurate and on-time delivery, resolving issues efficiently to maintain customer trust. - Analyze freight costs and identify opportunities for optimization, supporting rate negotiations and vendor selection. Risk Management: - Identify operational risks and develop mitigation strategies. - Implement contingency plans for disruptions in the freight network. Reporting and Analytics: - Provide regular performance updates and insights to senior leadership. - Use data to support decisions on vendor selection, route planning, and budget optimization. Team Management: - Lead, mentor, and develop a team of freight and logistics professionals. - Foster a culture of accountability, efficiency, and continuous learning. - Set clear objectives, conduct performance reviews, and support professional growth. Qualification and Skill Requirements - Bachelor’s degree in Supply Chain Management, Business Administration, or a related field; Master’s degree preferred. - Minimum of 10 years’ experience in freight operations, logistics, or supply chain management, including leadership roles. - Strong proficiency in CargoWise and transportation management systems (TMS); familiarity with digital freight and automation tools is a plus. - Strong analytical and problem-solving skills with a focus on process optimization. - Excellent interpersonal and communication skills; ability to collaborate across departments and regions. - In-depth knowledge of international shipping, freight compliance, and regulatory requirements. |
Job Features
| Job Category | General Operation |
| Seniority | Manager / Senior Manager |
| Base Salary | $120,000 - $140,000 |
| Recruiter | wendy.mu@ocbridge.ai |
| About The Company A global leader in supply chain and logistics solutions, offering end-to-end services that help businesses streamline their operations. From sourcing and warehousing to transportation and distribution, we provide customized solutions that drive efficiency and ensure seamless connectivity across the globe. With a focus on innovation and technology, we help our clients navigate complex supply chain challenges and achieve their business goals. Position Description Sales Strategy Development: - Develop and implement a sales strategy focused on acquiring new customers and penetrating new markets. - Analyze industry trends and competitive dynamics to inform business development efforts. - Establish ambitious but achievable sales targets aligned with new business revenue objectives. New Business Development: - Identify, engage, and convert prospective clients to drive new account growth. - Leverage personal industry experience and existing business relationships to accelerate sales cycles. - Build a qualified pipeline and maintain a clear plan to meet or exceed the $5M new customer revenue target by the end of 2025. - Collaborate with marketing and internal teams to craft tailored outreach strategies that resonate with target industries. Sales Operations: - Design and implement efficient sales processes and tools to support lead generation and conversion. - Monitor KPIs to evaluate performance, identify bottlenecks, and take proactive action when necessary. - Ensure consistent and accurate forecasting and sales reporting for new business. Customer Engagement and Handoff: - Lead the onboarding and transition of new customers to ensure a positive initial experience. - Coordinate with account management teams to ensure long-term client retention after acquisition. Qualification and Skill Requirements - Bachelor’s degree in business administration, Sales, Marketing, or related field. - 10+ years of experience in the logistics or supply chain industry, with a strong track record of new business acquisition and sales leadership. - Demonstrated ability to independently develop new accounts and contribute significantly to revenue growth. - Proven ability to bring an existing sales pipeline and industry contacts that support immediate business development efforts. - Strong understanding of logistics solutions and customer requirements, particularly within the high-tech sector. - Exceptional communication, negotiation, and presentation skills. - Proficiency in Salesforce or similar CRM platforms. - Highly analytical, organized, and results-driven with a strong sense of ownership. - Ability to thrive in a fast-paced, goal-oriented environment. - Familiarity with compliance, safety, and regulatory requirements in freight and logistics operations. |
Job Features
| Job Category | Business Development |
| Seniority | Director / Senior Director |
| Base Salary | $140,000 - $160,000 |
| Recruiter | yuxuan.sheng@ocbridge.ai |
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. What’s the role We are looking for a detail-oriented and proactive Merchant Services Operations Assistant to support the daily operations of our merchant services department. This role involves assisting with merchant onboarding, transaction monitoring, customer support, and ensuring compliance with industry regulations. The ideal candidate will have strong organizational skills and the ability to manage multiple tasks efficiently in a fast-paced environment. Key Responsibilities - Assist with the merchant onboarding process, including reviewing applications, verifying documents, and coordinating approvals. - Support daily transaction monitoring to identify potential fraud, chargebacks, or unusual activities. - Handle merchant inquiries via phone, email, or ticketing systems, resolving issues related to payment processing, terminals, and account settings. - Maintain and update merchant records, ensuring all documentation complies with industry standards and regulations. - Work closely with payment processors and banks to facilitate smooth transactions and resolve disputes. - Assist in chargeback management, helping merchants with documentation and resolution procedures. - Generate reports related to transaction volumes, risk assessments, and operational performance. - Coordinate internal processes between merchant services, risk management, compliance, and finance teams to ensure seamless workflows. - Facilitate internal communication, ensuring relevant teams are informed of operational updates, merchant issues, and process changes. Qualifications & Requirements - Bachelor’s degree in Business Administration, Finance, or a related field (preferred but not required). - 1-3 years of experience in an Operations Assistant role (preferred but not required). - Fluent in English and Mandarin (spoken and written). - Proficiency in Microsoft Office Suite (Excel, Word, Outlook) and CRM systems. - Strong analytical and problem-solving skills with attention to detail. - Excellent communication and customer service skills. - Ability to handle sensitive financial data with confidentiality. |
Job Features
| Job Category | Business Development |
| Seniority | Junior / Mid IC |
| Base Salary | $35,000 - $50,000 |
| Recruiter | yuxuan.sheng@ocbridge.ai |
Atlanta, US-United States, Boston, US-United States, Chicago, US-United States, Los Angeles, US-United States, New Jersey, US-United States, New York, US-United States
Posted 3 weeks ago
| About The Company This company offers a comprehensive suite of technology solutions tailored for the restaurant industry. Their platform streamlines operations with tools for order management, payments, and customer engagement. With features like digital menus, online ordering, and detailed analytics, they empower restaurant owners to optimize their workflows, enhance customer experiences, and drive growth in a competitive market. What you bring to the table: Customer Onboarding: - Work autonomously under the guidance of the Onboarding Manager to achieve monthly activation goals, prioritize tasks based on customer needs and our requirements, and deliver high-quality customer interactions. Project Management: - Utilize your project management skills to design and implement the onboarding process, ensuring customers are always informed of their progress and next steps. - Coordinate with various departments to ensure a seamless onboarding process. - Manage onboarding schedules and timelines to meet project deadlines. - Track and report on onboarding progress and outcomes. - Gather feedback to continuously improve the products. Relationship Management: - Serve as the primary point of contact for new customers during/after the onboarding period. - Build and maintain strong relationships with key stakeholders. - Address and resolve any issues or concerns that arise during/after the onboarding process. Continuous Improvement: - Identify opportunities for enhancing customer experience. - Collaborate with Customer Success, Product, Service, and Sales teams to implement improvements. - Stay up-to-date with industry best practices and trends in customer onboarding. - Create & lead an onboarding plan - Conduct onsite onboarding sessions for new customers. Conducting remote site assessments to determine the networking needs. Collaborate with restaurant owners during the Go-Live phase, creating onboarding plans that ensure a high-quality implementation experience within the timeline. - Empower restaurant owners and staff to use the POS system to establish best practices for managing daily operations. Provide ongoing support and guidance to ensure full integration and understanding of our offerings. - Manage several onboarding engagements simultaneously in your region. Qualifications - Excellent communication, organizational, and influencing skills in both English and Chinese. Strong interpersonal skills and the ability to build relationships. - Bachelor Degree - Experience in a role responsible for customer satisfaction and business operations, for instance a Restaurant GM - Optional: experience using POS (Point of Sale) software in the service industry - Proven experience in customer onboarding, training, or customer success roles - Success operating independently and navigating competing priorities in a constantly changing environment - Experience with Salesforce CRM - Experience working in the tech industry or for a SAAS company - Experience in Product Manager or Project Manager role is a plus - Any network certificate (ie. CCNA/CCNP) is a plus |
Job Features
| Job Category | Customer Experience Management |
| Seniority | Junior / Mid IC |
| Base Salary | $50,000 - $70,000 |
| Recruiter | nina.li@ocbridge.ai |
