Houston, US-United States
Posted 2 weeks ago
| About The Company A global leader in renewable energy technology, this company specializes in providing advanced solar inverters and energy storage solutions for North America. With a strong presence in the U.S., Canada, and Latin America, they support both residential and utility-scale solar projects, offering high-efficiency solutions designed to optimize energy production and storage. Their innovative products play a key role in advancing the transition to clean, sustainable energy in the region. Responsibilities – Perform a variety of tasks involved in the analysis of the operation of BESS products. – Develop methods to detect battery string and Inverter under performance. – Analyze reported downtime and evaluate potential causes. – Analyze failures for trends requiring proactive actions and provide reports on findings. – Receive, investigate, and validate customer claims of non-compliance with contractual requirements. – Provide recommendations to customers for any downtime due to an external system. – Build strong relationships with customers based on thorough understanding of Energy storage challenges and solutions relating to the application of our Products. – Assist in investigating BESS issues (such as DC arrays, grid faults/transients, battery cell imbalance, cooling imbalance, design issues, etc.). – Assist company stakeholders in analyzing fleet downtime and respective trends on our equipment with a Reliability Engineer. – Work with customer SCADA engineers to and advise on what equipment data to collect to analyze equipment performance, and conduct availability reporting. – Alert leadership of equipment trends/issues and provide recommendations for corrective action. – Provide feedback to R&D team for common issues affecting contractual requirements. – Actively contribute to the development of the Service Knowledge Base. – Interface with other technical and non-technical personnel communicating at a technical level that can be understood by the person that is receiving the information. – Develop automated data processing to generate performance/availability reports on supplied equipment. – Validate performance reports provided by vendors and participate in report meetings between customers and vendors. – Review customer reporting requirements and provide feedback on any Sungrow requirements. – Understand contracts and documentation on assigned projects to know requirements, track those requirements using internal data from CMMS system and customer provided data, and report on compliance with those requirements. – Learn technical operations of Battery storage to understand causes of underperformance. – Assist identifying means to improve company processes or gaps. – Other Duties as Assigned. Qualifications – Must possess customer service, problem-solving skills, and independent thinking. – Must possess effective written and verbal communication skills. – Familiar with databases and conducting data analysis (python or similar programming language). – Must be proficient in Microsoft Office Suite (Word, Excel, power Point and Outlook). |
Job Features
| Job Category | Mechanical Engineering |
| Seniority | Junior / Mid IC |
| Base Salary | $85,000 - $105,000 |
| Recruiter | claire.wang@ocbridge.ai |
