Commerce – Strategic Readiness Lead – Italy – 2894

London, UK-United Kingdom
Posted 4 months ago
About The Company

This company pioneers short-form video creation and social engagement, boasting a vast, engaged user base. Its platform empowers users with creative tools, filters, and effects. With a diverse content ecosystem, it’s a hub of creativity and expression. The proprietary algorithm ensures personalized content feeds, enhancing user engagement and satisfaction. This company wields significant influence on digital media, making it an invaluable partner for innovative collaborations and marketing endeavors.


Responsibilities

– Manage a global function consisting of in-house and outsourced teams.
– Design the global moderation strategy and operational structure to achieve operational excellence.
– Work on the annual and quarterly headcount planning and work with HR and Finance to get the required headcounts approved.
– Work on product and process improvements via proactive and reactive analysis and deep-dive search.
– Lead the global SOP design and training to enable front-line operations to deliver high quality results.
– Partner with internal stakeholders and cross-functional teams to take new business requests, deploy in operations and provide post-mortem analysis.
– Conduct further analysis and craft moderation policies on sellers, products and contents in global markets.
– Identify the knowledge gaps of global operations based on operational KPIs and sample cases, drive solutions for the team.
– Understand problems, policies, and risks, with the ability to effectively translate them into solutions that improve processes and workflows across internal and external teams.
– Leverage rapid, agile development techniques and processes to create content for a rapidly changing environment.
– Proactively identify problems and opportunities and perform root cause analysis/diagnosis leading to significant impact.
– Effectively manage project and stakeholder meetings, drive discussions to conclusions, and keep programs on track.


Qualifications
– Bachelor’s degree or equivalent practical experience.
– 5 years of demonstrated experience in e-commerce policy enforcement or public policy. Preferably from E-commerce governance and social media background.
– At least 3 years of managing a global team.
– Familiar with e-commerce compliance requirements and internet governance management, with a certain level of business sensitivity and risk awareness.
– Experience in program management and ability to manage large, complex programs and drive change.
– Strong leadership, self-motivated and able to thrive in ambiguity and in a matrix environment.
– Ability to effectively engage with leadership, facilitate discussions about complex topics, influence, and reach agreements.
– Ability to work well as part of a team and process all business requests in a simultaneous way.
– Excellent analytical, leadership, organizational, stakeholder management, and problem-solving skills.
– Experience in E-commerce or marketplace platforms is a plus.
– Proficiency in English is a must.

Job Features

Job CategoryBackend
SeniorityStaff IC / Senior Staff IC / Architect
Base Salary$100,000 - $149,999
Recruiternicole.wong@ocbridge.ai

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